Shipping policy
Shipping Policy
Order Processing:
- Orders are processed and shipped on business days (Monday through Friday).
- Orders are not shipped on holidays.
- For the most up-to-date information on shipping schedules, please follow us on X (formerly Twitter). We post daily news about order shipping dates and constant updates on what's happening.
Shipping Rates and Delivery Estimates:
- Shipping charges for your order will be calculated and displayed at checkout.
- We offer free shipping on all orders over $200.
- Delivery times may vary based on your location and the shipping method selected.
Shipment Confirmation and Order Tracking:
- You will receive an email with your tracking information once your order's label has been processed.
- The tracking number will be active within 24 hours of receiving the email.
Customs, Duties, and Taxes:
- Dot's Card Shop is not responsible for any customs or taxes added to your order.
- All fees or customs added to the order after shipping are the responsibility of the customer alone (e.g., tariffs, taxes).
Lost, Stolen, or Damaged Packages:
- Once your package is handed over to USPS or UPS, the package ownership transfers to the buyer.
- We are not responsible if packages are lost, stolen, or damaged; such issues must be addressed with USPS or UPS to resolve the problem.
Pre-Orders:
- All pre-orders are shipped on the release day or the following week unless otherwise noted for early arrival.
- If you order products with a pre-order product in the same order, your order will not ship until all products are in stock.
- Once the items are in stock and shipped, you will receive a shipping confirmation with tracking included.
Contact Information:
- We are located in Denton, TX.
- We do not have a storefront yet, but if you have any questions or concerns, please email us at dotscardshophtx@gmail.com.