Shipping Policy

All orders are processed within 1-3 days. Orders are not shipped on holidays.

We pride ourselves on really fast shipping where we try to ship every order within 48 hours of the order being placed with the exceptions of Saturday orders. However, if your order doesn't ship within those first 48 hours, give us 1-2 days after and it should be shipped with the exceptions of pre-orders or unless stated otherwise in the items description.

Shipment Confirmation and order tracking:

You will receive an email of your tracking information once your orders label has been processed, the tracking number will be active within 24 hours of that email.

Customs, Duties, and Taxes:

Dot's Card Shop is not responsible for any customs or taxes added to your order. All fees or customs added to order after shipping are the responsibility of the customer alone. (tariffs, taxes, etc.)

Lost, Stolen, or Damaged Packages:

Once your package is handed over to USPS or UPS the package ownership then transfers to the buyer. We are not responsible if they are lost, stolen or damaged and it must be taken up with USPS or UPS to get your problem resolved.